BPO Services

O U R   S E R V I C E S

BPO & Call Center Services

Aginfosolve’s mission is to connect businesses and consumers through the power of lead generation. We deliver world class tele-surveys, back office system, telemarketing and telesales services. At A G Infosolve, we do things differently; we do things passionately and with fervor. We believe that the BPO industry is not exclusively about “outsourcing”. However, it represents a continual process of growing one’s business by acquiring new customers, retaining old customers and providing service excellence.

OUR SERVICES

_

A bespoke campaign involves generating hot leads specifically for your business. Prospects who have agreed to talk to you regarding your products and services. Our team has over 9 years of experience in this space. You have a brand or product. You want to know how the public perceives you. We call the public and ask them the questions you want the answers to. We then feedback this invaluable information directly to you. We offers cost-effective and efficient virtual assistant services for busy individuals like you. We are dedicated to making your life easier each day so you can have more time for the things that truly matter. We offer cost-effective online chat support services to assist you with expanding your market reach, increasing your visitors’ volume, and minimizing the visitor dropouts from your website.

Lead Generation Services

Let’s face it! All businesses must grow to survive. But… you don’t have time to do everything. Keep your sales pipeline filled with lead generation, do the accounts, more marketing, admin, paperwork, convert sales leads, manage staff. There’s always something else to do.

Your growth can only come from lead generation through an effective sales pipeline. You need to generate a continual flow of well qualified sales leads. As one of the fastest growing lead generation companies, whether you need b2b lead generation or b2c lead generation, you get qualified sales leads from our experienced Telemarketers. Our lead generation services offer telemarketing marketing designed specifically for you and your business.

We provide following services:

We understand your business is totally different from our other clients. Even if you work in the same industry, you are unique. Whether you’re after investor leads, financial leads, b2c marketing or b2b marketing, you need dedicated and specific sales campaigns. Working with you we build detailed knowledge of your business, including your:

  • Sales objectives
  • Target market(s)
  • Sales proposition
Your Sales Campaigns:
  •  You have a dedicated team of Telemarketers allocated exclusively to your campaign setting out lead generation ideas just for you
  •  All our Telemarketers have a great range of the right skills and experience. You’ll be allocated the ones suited to your target markets
  •  We give them additional training to ensure they understand your specific needs and what qualified sales leads look like for you.
  •  Guaranteeing any leads we generate will have a genuine interest in your business, are primed and ready for you to convert.
Here are most popular industries for lead generation:
  • Utility
  • Charity
  • Warranty
  • Broadband
  • Telecommunications
  • Financial
  • Home Improvements
  • Insurance Renewals – Car, Home, Financial and Mobility
  • Solar
  • Mortgage Refinance
Appointment Setting

Using profiled and targeted data lists of specific companies or market sectors that have a real need for your products or services, AGIPL’s experienced outbound teams will call your potential customers to make qualified appointments for your sales teams.

In addition, we ensure that all contact and background details have been captured and that the appointment has been confirmed with the decision-maker by email or letter.

Our Services

AGIPL’s comprehensive appointment setting service includes –

  •  Arranging telephone appointments
  •  Identifying the most appropriate decision maker to speak to and capturing their contact details. e.g., if you sell office supplies, you won’t need to speak to the MD
  •  Presenting your service or products in a benefit-led way to the decision-maker with the objective of securing a qualified appointment
  •  Logging the details of calls made together with any additional useful information. This will be recorded and sent across to you in an agreed report format daily or at pre-agreed periods
  •  The information we gather becomes detailed and relevant market intelligence which is your property and can be used in any future marketing activity
Increase Your Productivity and Profitability

Put simply, a robust and coherent appointment setting strategy allows your sales team to spend more time in front of potential clients closing deals and less time in the office on paperwork. Productivity increases and profitability increases.

Virtual Assistance

We offer cost-effective and efficient virtual assistant services for busy individuals like you. We are dedicated to making your life easier each day so you can have more time for the things that truly matter. Formed and fashioned by like-minded individuals, We built on a foundation of knowledge, commitment, and passion for providing seamless and effective service for our clients. We strive to consistently deliver world-class virtual assistance as we are committed to helping you claim back your valuable time, because you deserve to relax.

Services We Offer:
Virtual Assistant : Your assignments may sound simple, However, you need someone who intuitively understands the task to finish it on time like us. We will understand your needs and do the routine work by saving more time for you.
  • Any type of Data Entry
  • Internet research
  • Data Mining and scraping
  • Website Maintenance
  • Account & Bookkeeping
  • CRM Data Entry
  • Social Media Management
  • Email Management
  • Personal Assistant
  • Data Conversion
  • PDF to Excel Sheet or Word
  • Meeting Arrangement
  • Web research
  • Marketing
  • Travel Booking
  • eCommerce Products Listing
  • WordPress Article Posting
  • Public Record and Property Research
  • Real Estate Management and Data Entry
  • Avery Labels, Mail Merge, Image Merge
  • Any type of administrative support
  • Any routine or repetitive work
  • Any essential work but a waste of your valuable time.
Customer Support : Our 24/7 virtual receptionists are experts at answering calls politely. We will answer questions about your services/products, handle sales calls, take a message, schedule an appointment and many more.
  • Taking Orders
  • Lead Capturing
  • Appointment Setting
  • CRM Integration
  • Enhanced Customer Support
  • Optional Call Recordings
  • Live Call Transfer
  • 24/7- Hour Service

 

Predictive Dialer System

Predictive Dialer  ( VICI or GoAuto) is a one-stop contact center solution that is renowned as one of the best call center software. It can be used with both on premises and cloud based environment. Also, it is developed by keeping different call center scenarios in mind. Thus, it is suitable for all types and sized of contact centers or call centers. With the help of us  you can experience the best in class communications with your clients. One of the best features of this call center software is that it will help you to screen unnecessary calls like no answer, busy signals, disconnected numbers and answering machines.

This open source solution helps the organizations to minimize the business cost by avoiding the use of expensive telephony boards and different associated hardware that has high maintenance costs. Cloud contact center solution which can also perform well as an on premises contact center solution can be just perfect for you to run inbound, outbound and blended call center campaigns.

Features

Call Management

  • Dedicated Direct Calling User Extensions
  • Personal Voicemail & Team VoiceMail
  • Outbound Calls – Manual, Preview, Auto and Predictive
  • Inbound calls – Automated Call Distribution (ACD)
  • Blended calls (Inbound, Outbound)
  • Scheduled callbacks (Manual & Auto)
  • 3-way Conference and Call Transfers
  • Interactive voice response (IVR) with Campaign/Queue
  • Broadcast and Survey Dialing

Campaign Management

  • Multi-Lead List per Campaign
  • Agents Allocated Simultaneously Multiple Campaigns
  • Campaign Defined Scripts
  • Custom Caller ID – Campaign Specific
  • Custom Call Statuses and Call Dispositions
  • Dynamic Area Code Caller ID
  • Hotkeys for quick hangup and call dispositions
  • Filter Leads (Dynamically Exclude Numbers from Lists)

Compliance

  • US, UK and Australia telemarketing compliance
  • Drop timer with safe-harbor message for FTC compliance

Call Recording & Voice Log Storage

  • Full Call Recordings or on-demand
  • Option to Store Call Recordings on your own FTP server

Lead Management

  • Upload and download of customer lists
  • Leads Filtering
  • Leads Recycle
  • Internal DNC and Blacklist
  • Leads Timezone Restrictions

Supervisor Management

  • Real-time Dashboard
  • Listen-in, Barge-in & Whisper
  • Force Log-out
  • Reports and Analytics

Team Management

  • Multi-Group, Multi-Campaign Assignments
  • Skill-Rating based Agent priority routing
  • Support Remote and Mobile Workers

Note : A G Infosolve Pvt Ltd. is not affiliated nor is in any way related to third-party developers or trademark owners. We are the independent IT & ITes company who provides the support for Web Development, Web Designing, Software Development, Call center Management with Open Source Dialer Installation.

CRM Call Center Integration

Are you searching for a CRM for your call Center where you can manage your campaigns. do you have a CRM where you can manage all questions with different logic, Are you serching for a CRM for you company to manage HR payroll or customer data. We are here to help you.

Best Questionnaire CRM for Tele-Marketers, Tele-Survey Companies

Working Model of Call Center CRM Integration Along With the Single Sign On Solution:
  • Agents need to sign into the call center solution, which can be any open source or custom call center software
  • When he attends a call (inbound/outbound), the details of that specific lead will be appeared to him in a pop up window in Dialer as well as in CRM as same leads uploaded in CRM.
  • Once the call is completed, the agent can update the details or fill in the disposition which will update the details in the CRM system automatically
Key Features of Call Center CRM Integration and Single Sign On Solution:
  • Provide all information of the lead to the agent during live call in the call center solution itself
  • Provide empty lead box to fill in for the first time caller or new lead in the CRM.
  • Create new lead data in the CRM solution which were inserted in the call center solution.
  • Allow agents to edit the lead information in the CRM solution
  • Check for Lead duplication to keep unique records.
  • Real time information update in CRM system
  • Priority assignment to leads
  • Priority based lead routing to the agent. For example: High Priority lead gets priority to get connected to the agent while in the call queue
  • Disposition based lead update in the CRM system
  • Rule based lead update in the CRM
  • Update only data which are changed/ updated in the CRM
  • Rule based action in the dialer from CRM. For example: Record calling campaign of each lead belongs to “India”
  • High level of Data security by keeping sensitive data private such as phone number, email ID, etc. from the agent
  • Seamless call recording data integration between CRM and Call Center Solution
  • Complete log records of each action taken to update lead to both, CRM and Call center system.
  • Configure the complete Questionnaire for tele-survey or tele-marketing
  • Configure the Real time revenue on per question
  • Configure the Real Time revenue agent vise.
  • Scrub or filter the leads on the basis of questions, phone number etc
Key Benefits of Call Center & CRM Solution Integration and Single Sign On Solution:
  • Swift operations by operating from a single screen
  • Complete harmony between Call center solution and CRM (Customer Relationship Management solution)
  • Real time updated data
  • Automation in actions
  • Unique data management for leads and campaigns and avoid duplicity
  • Save time
  • Increased agent productivity
  • Better utilization of resources
  • Increased ROI (Return over Investments)
Chat Support

We provide cost-effective online live chat support services that can raise your customer satisfaction levels and boost your brand value. We offer a wide range of chat support services to global clients, including –

  • Live Operators and Online Chat : Our chat support executives leverage our well-crafted chat manuals to communicate with the visitors. They are always available to help with the customer queries and provide quick resolution.
  • Visitor Started Chat : When a visitor initiates a chat, our agents respond quickly so that you do not lose any prospect. In case the visitor needs any further information, our agents will transfer the chat to an expert.
  • Customer Inquiries & Grievance Resolution Chat : We have formed a separate team of experts to handle the customers’ complaints and have dedicated agents to resolve customer issues or provide expert consultation on customer’s individual inquiries.
  • Technical Support : We have a skilled team of chat support executives who can handle each type of technical query and can resolve or provide the necessary information to troubleshoot the customer’s issues.
  • Products/Services Info Chat : When a customer wants a quick information on your products or services and not looking for long conversations, our chat support operators can do that. They are trained to find out the customers’ exact query and provide the precise services/product information.
  • Order Management / Verification / Fulfillment : When you require a tailor-made chat support services for order management for your eCommerce business or online portal, we can deliver that.
  • Order Processing Queries : When your customers want quick information on the order pickup and its delivery, our chat support executives can do that.
  • Billing Support : We can customize our chat support services to suit your internal/external billing issues and provide quick resolution to your customers.
  • Help desk Support : If your customer is browsing your website and looking for instant resolution on his/her query, our agents can assist the customer with their quick responses. They can also track the queries for future resolution purposes.
Virtual Email Assistant

A cluttered inbox can be rather frustrating. The downpour of multiple emails makes it really difficult to find what you need at the right time, and this, in turn, can bring your efficiency down. Our Email Assistants are proficient in inbox organization and make your work life much easier. Whether it is filtering, sorting, creating labels, setting auto-replies, managing calendars, we have a hack up our sleeve for all your email-related problems.

What can our Email Assistants do?

Our Email Assistants are well-versed with:
  • Organizing contacts: Our Virtual Email Assistants will sort your endless, ever-growing list of contacts so that you can easily get information when you need to.
  • Drafting emails: If you need mailers to be sent out to clients or prospective clients, our Email Assistant can draft a catchy and crisp mailer for you.
  • Calendar management: All your appointments, meetings, and commitments will be managed and updated in one place. Our Email Assistants will also deliver timely reminders.
  • Multiple account management: Get your multiple email accounts organized and managed.
  • Replying to emails: If you need your queries and inquiries to be answered promptly, choose our skilled Email Assistant.

Start New Project Today …

Call Us: + 91 033 4601 8882, Mobile: +91 90880 54929, +91 89819 49868, +91 90071 28144, Email: info@aginfosolve.com